1. Overview
This policy governs worldwide refunds and returns for both physical and digital products. Our standard return period is 30 days from the date of purchase. This policy is designed to protect consumer rights while ensuring fair and transparent business practices. After the 30-day period, we cannot offer refunds or exchanges unless required by applicable law in your jurisdiction.
2. Physical Products
2.1 Return Eligibility
To be eligible for a return:
- Items must be unused and in original condition
- Original packaging must be intact
- Proof of purchase is required
- Returns must be initiated within 30 days of delivery
2.2 Non-Returnable Items
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
3. Digital Products
3.1 Pre-Purchase Acknowledgment
Before purchasing digital content, please note:
- Your purchase indicates consent to immediate access/download
- You acknowledge that initiating a download or accessing content may affect refund eligibility
- Digital content rights are non-transferable
3.2 Return Eligibility for Digital Products
Digital products are eligible for refund within 30 days of purchase only if:
- The product has not been downloaded or accessed
- Access codes or product keys have not been revealed or used
- For streaming content, refund requests must be submitted within 24 hours of first access
3.3 Non-Refundable Digital Items
- Downloaded software or digital content
- Activated product keys or access codes
- Digital content where access has been granted
- Custom-developed digital products
- In-app purchases
- Subscription services after the trial period
4. Refund Process
4.1 Physical Products
- Return shipping costs are the customer’s responsibility unless the return is due to our error
- Original shipping fees are non-refundable except where required by law
- Refunds will be issued to the original payment method
- Processing time: 5-10 business days after return receipt
4.2 Digital Products
- Refunds for eligible digital products will be processed within 3 business days
- Access to digital content will be revoked upon refund approval
- Where applicable, customer must provide verification that digital content has not been accessed
5. Partial Refunds
Partial refunds may be issued for:
- Items returned beyond 30 days (subject to approval)
- Products not in original condition
- Items with missing components
- Digital content where partial access has occurred, subject to review
6. Sale Items
Our policy for sale items:
- Physical sale items are not eligible for refund unless required by law
- Digital products on sale follow the same refund policy as regular-priced items
7. Contact Information
For assistance with returns or refunds:
Email: sales@hydrabus.com
Response time: Within 1 business day
8. Additional Terms
- We reserve the right to modify this policy at any time
- Refund eligibility may be determined on a case-by-case basis
- Fraudulent return attempts will result in refund denial and possible account suspension
- For subscription-based digital services, separate cancellation policies may apply
- Local consumer protection laws may provide additional rights